map
Str. Grigore Vieru 16
mail
office@destine.md
phone
+373 22 235500

Privacy policy

1. Commitment to Privacy

SC Destine Asig Broker Asigurare-Reasigurare SRL , headquartered in Chisinau, 16 Grigore Vieru blvd., ap. 1, is a personal data controller and is committed to respecting the confidentiality and privacy of all users who access the website www.destine.md or who contract insurance services through electronic channels.

This Policy is drafted in accordance with:

  • General Data Protection Regulation (GDPR – EU 2016/679)

  • Law No. 133 of 08.07.2011 on the protection of personal data

2. Applicability

This privacy notice is relevant to you if you intend to contract insurance services offered by Destine Asig , in online format or through other digital communication channels (email, telephone, chat, applications, etc.).

The purpose of this policy is to strengthen customer confidence in the fact that Destine Asig implements modern and harmonized standards regarding the protection of privacy and personal information.

3. Collection of personal data

Data can be collected through the following channels:

  • Online forms from www.destine.md

  • Emails sent to the company

  • Integrated chat or social media networks

  • By phone, in direct correspondence with an operator

  • Through authorized partners (brokers/agents)

4. Categories of data processed

Destine Asig may collect and process the following categories of data:

  • Name, first name, patronymic

  • Sex, date and place of birth

  • Home/Residence Address

  • Personal Identification Number (IDNP)

  • Signature

  • Phone, email

  • Banking information

  • Data from the vehicle registration certificate

  • Driving license series and number

  • Citizenship, profession, job, position

  • Information from medical certificates, health data

  • Biometric/anthropometric data (if applicable)

  • Data on assets held

  • Data from civil status documents

5. Purposes of processing

Destine Asig uses your data for the following purposes:

  • Provision of insurance and reinsurance services

  • Calculation and issuance of insurance premiums

  • Billing and policy delivery

  • Communicating offers, discounts, benefits for loyal customers

  • Continuous improvement of services

  • Fulfillment of legal obligations (including ANRC, CNPF reports, etc.)

  • Fraud prevention, KYC checks, international sanctions

  • Resolving customer complaints and requests

  • Direct marketing (with express consent)

6. Legal basis

Data processing is based on the following legal grounds:

  • The express consent of the data subject

  • Execution of a contract or request for quotation

  • Legal obligation of Destine Asig (e.g. RCA, money laundering prevention)

  • Legitimate interest (e.g. improving services, preventing fraud)

7. Consequences of refusal to provide data

Refusal to provide personal data or withdrawal of consent may result in the impossibility of providing the requested services , in whole or in part. The provision of this data is mandatory for the issuance of policies and compliance with legal obligations as an intermediary.

8. Data storage and protection

Personal data is stored:

  • At least for the duration of the insurance contract

  • Subsequently, to fulfill contractual/fiscal/legal obligations

  • For a period determined by the applicable legal norms

The data is stored on servers located in the EU (under the management of MXHost), under advanced technical security conditions and appropriate organizational measures against:

  • Unauthorized access

  • Accidental destruction

  • Loss, alteration or unlawful disclosure

9. Rights of the data subject

According to art. 12–18 of Law 133/2011 and GDPR, you have the following rights:

  • The right to information

  • The right to access your data.

  • Right to rectification or erasure ("right to be forgotten")

  • Right to restriction of processing

  • Right to data portability

  • Right to object and withdrawal of consent

  • The right to file a complaint with the competent authority (National Center for Personal Data Protection)

10. Exercise of rights

Rights can be exercised:

  • By email to: office@destine.md

  • By mail to: SC Destine Asig Broker Insurance-Reinsurance SRL, bd. Grigore Vieru 16, ap. 1, Chișinău

  • Or using the online contact form on www.destine.md

11. Cookies and technical data

The website www.destine.md uses cookies for:

  • Functionality and navigation

  • Traffic analysis (Google Analytics)

  • Content personalization

You can accept/reject cookies in your browser settings. More information is available in the Cookie Policy on the website.

12. Messages and contact forms

Messages sent via email or chat are used exclusively for correspondence purposes or according to the purposes indicated upon subscription (newsletters, offers, information).

If the message requires the intervention of another department or external partner, you will be informed about this.

13. Social media

Destine Asig uses social channels (Facebook, YouTube, etc.) for communication.
Each platform has its own data processing policy. Please consult the privacy policy of each platform before use.

14. Consent and acceptance

By continuing to use the website www.destine.md , you accept the Privacy Policy described above.

For questions or requests, please contact us at: office@destine.md